Complaints and Feedback

Our Approach to Complaints

WiseChoice Financials aims to handle customer concerns fairly, professionally and promptly. If you are dissatisfied with an aspect of our website, application process, communication or financing enquiry, we encourage you to contact us.

How to Submit a Complaint

You can submit a complaint by email or telephone using the official contact details below.

To help us review your concern, please include:

• Your full name and preferred contact details.
• Your application reference, if available.
• A clear description of the issue.
• Relevant dates and details of previous communications.
• The outcome or resolution you are seeking.

Please do not include passwords, banking login details, payment card security codes or other highly sensitive information in your complaint email.

What Happens Next?

1. We receive and review your complaint.
2. We may contact you if further information is required.
3. Your concern is directed to the appropriate team for review.
4. We provide a response or explain any further steps required.

General application enquiries are normally reviewed within 1–3 business days. Complaint response times may vary depending on the nature and complexity of the issue.

International Financing Complaints

If your financing enquiry or agreement involves an international lending partner, your concern may need to be reviewed by that partner in accordance with the applicable agreement and local complaint-handling requirements.

We will direct your enquiry to the relevant team where appropriate.

Contact Our Team

Wise Choice Financial LLC
3558 Round Barn Blvd. #200
Santa Rosa, CA 95403

Telephone: 800-308-4923
United States enquiries: applications@wisechoicefinacial.org
International enquiries: int_funding@wisechoicefinacial.org

Support hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time.